AUNG AYE THU PTY LTD

AFTER-SALES POLICY & SERVICES

AFTER-SALES POLICY & SERVICES

Support Beyond Your Marble Order

We assist customers after their marble purchases with order record enquiries, quantity confirmation, delivery information and questions about the materials supplied.

Send us your order details and a short description of the issue. We will review the information and explain the appropriate follow-up process.

GET IN TOUCH

01 / ORDER DETAILS

Order Verification

We help review marble selection, measurements, finishes and supplied quantities against the details of an existing order.

02 / DELIVERY

Dispatch & Handling

We help customers clarify packaging, dispatch arrangements and delivery information for wholesale marble materials.

03 / FOLLOW-UP

Post-Purchase Enquiries

We assist with questions about received material, reported discrepancies and requests for repeat supply.

HOW TO GET HELP

What to Include

For efficient follow-up, please share:

Order reference or purchase date
Material type and finish
Requested and received quantities
A description and relevant photos, if applicable

COMMON QUESTIONS

After-Sales Questions

How do I raise an enquiry about a delivered marble order?

Contact us with the order reference, marble description and the details of your question. We will review the supply information and discuss the next step.

Can you clarify quantities or staged deliveries?

Yes. We can review the order breakdown and available packing and dispatch notes for your marble supply.

What if I have concerns about material dimensions or finish?

Share your order details and relevant photographs where possible. We can help verify the recorded dimensions and finish specification.

Can I reorder marble from a previous purchase?

We welcome repeat enquiries and can refer to your earlier order details when discussing available material and quantities.